revel8 is a cybersecurity company on a mission to build 10 million human firewalls. The company delivers hyper-realistic, AI-driven cybersecurity training through simulations that mirror real-world attack scenarios. By combining multi-channel attacks with gamified, real-time learning, revel8 helps organizations strengthen their human layer of defense.
revel8 is now expanding its early Customer Success team and is hiring a (Junior) Customer Success professional to support clients and drive long-term platform adoption.
Job Details
Job Title: (Junior) Customer Success
Company: revel8
Job Location: Germany (Munich – new headquarters)
Employment Type: Full-Time
Work Model: On-site / Hybrid (in-person collaboration prioritized)
Industry: Cybersecurity / B2B SaaS
Job Description
As a (Junior) Customer Success professional at revel8, you will own customer relationships and ensure clients achieve measurable impact using the platform. You will lead onboarding, support adoption, act as a technical point of contact, and help shape scalable Customer Success processes in a fast-growing startup environment.
This role is well suited for someone with early experience in client-facing SaaS roles who enjoys technical problem-solving, autonomy, and close customer collaboration.
Key Responsibilities
Manage and own relationships with 20–40 customers, mainly in the DACH region
Lead onboarding processes and support long-term customer adoption
Act as a technical expert on the revel8 platform and best practices
Advise customers on achieving cybersecurity awareness and resilience goals
Monitor customer usage and engagement to identify improvement or expansion opportunities
Identify upsell and growth opportunities based on customer needs
Collaborate with the Customer Success team to build and refine scalable CS playbooks
Candidate Profile
Initial experience in Consulting, Customer Success, Solution Engineering, or a similar client-facing role
Background in or exposure to B2B SaaS environments preferred
Strong technical aptitude with curiosity to deeply understand products
Interest in AI, cybersecurity, and security awareness training
Self-driven, solution-oriented, and comfortable working autonomously
Enjoys fast-paced, hands-on startup environments
Collaborative mindset with confidence to ask questions and challenge ideas
Fluent in German and English, written and spoken
Why Join revel8
Mission-driven company focused on building human resilience against cyber threats
Foundational role in an early-stage Customer Success team
Direct influence on Customer Success strategy and processes as the company scales
Relocation to a new Munich headquarters with strong in-person collaboration culture
Modern office environment with team activities and informal culture
Participation in the company ESOP, sharing in long-term success
Subsidized EGYM Wellpass with access to gyms, studios, and pools across Germany
About revel8
revel8 is redefining cybersecurity awareness training by focusing on people rather than just technology. Its platform uses AI-powered simulations to expose employees to realistic cyber threats, helping organizations build practical, long-lasting security behavior.
Job Summary
This is a strong opportunity for early-career Customer Success professionals seeking a growth-focused role in Germany’s cybersecurity SaaS sector. The position offers ownership, technical learning, international exposure in the DACH region, and the chance to shape Customer Success operations from an early stage within a mission-driven company.
