An established iGaming company with more than 4 years of market presence is hiring Customer Support Specialists to join its growing international team. With over 1,300 professionals and more than 10 successful projects operating across Tier 1–3 countries, the company continues to expand into new markets and launch innovative products within the iGaming industry.
This role is ideal for stress-resilient, customer-focused individuals who are comfortable working shifts, handling diverse customer interactions, and supporting users in a fast-paced digital environment.
Job Details
Job Title: Customer Support Specialist
Work Type: Remote
Employment Type: Full-Time
Industry: iGaming / Online Entertainment
Work Schedule: Variable shifts (2 day shifts / 2 days off / 2 night shifts / 2 days off)
Job Description
As a Customer Support Specialist, you will be responsible for providing real-time assistance to users through online chat. Customer inquiries may range from technical and financial questions to general communication or emotional support. The role requires professionalism, quick thinking, and the ability to remain calm and solution-oriented in challenging situations.
You will work closely with internal teams to improve service quality, processes, and overall customer experience while contributing to departmental and personal performance goals.
Key Responsibilities
Respond promptly to customer inquiries via online chat
Provide consultations on platform functionality, technical issues, payments, and general account questions
Handle conversations with users who may be confused, dissatisfied, or simply seeking interaction
Maintain a professional, friendly, and non-confrontational communication style
Achieve individual financial targets and customer service performance goals
Collaborate with colleagues from other departments to optimize workflows and improve products
Work Schedule
Rotating shift system
2 day shifts followed by 2 days off
2 night shifts followed by 2 days off
Flexibility and adaptability to shift-based work are essential
Candidate Requirements
Strong stress resilience and ability to perform under pressure
Customer-oriented mindset with focus on resolving user needs
Quick decision-making skills in complex or emotionally charged situations
Non-confrontational approach when interacting with aggressive or upset users
Professional communication skills with consistent tone and clarity
Confident computer and digital platform skills
Ability to work effectively in a fully remote environment
What the Company Offers
Paid vacation and sick leave
Additional paid day off on your birthday
Competitive salary with performance-based growth
Creative gifts for holidays and company events
Participation in internal company events and knowledge-sharing initiatives
Freedom from micromanagement and rigid hierarchies
Direct communication with colleagues across teams
Continuous professional development and skill acquisition
Dynamic and forward-thinking work environment within a profitable company
Company Overview
The company is a fast-growing iGaming organization operating multiple large-scale projects across international markets. By investing in experienced specialists and efficient internal processes, the business continues to strengthen its market position while shaping the future of the iGaming industry.
Job Summary
This is a strong opportunity for remote customer support professionals seeking stable employment in the iGaming sector. The role offers competitive compensation, structured shift work, career development, and the chance to be part of a large, international team driving innovation in online entertainment.
