Volvo Action Service (VAS), part of the Volvo Group, is hiring Customer Service Coordinators for its BeNeLux operations in Ghent, Belgium. This opportunity is open to candidates willing to relocate to Belgium, with relocation support provided for successful applicants.
This role is ideal for multilingual, customer-focused professionals who want to work in an international environment, support next-generation transport solutions, and contribute to keeping vehicles and businesses moving across Europe.
Job Details
Job Title: Customer Service Coordinator – BeNeLux
Company: Volvo Action Service (Volvo Group)
Job Location: Ghent, Belgium
Employment Type: Full-Time
Work Environment: On-site, 24/7 operation
Relocation Support: Available
Industry: Automotive / Transport / Customer Service
Job Description
As a Customer Service Coordinator, you will support Volvo Group customers across Europe when one of their vehicles experiences a breakdown. The role involves taking full ownership of each case, coordinating with repair dealers, and keeping customers informed until the issue is resolved.
Using your language skills and problem-solving abilities, you will help ensure vehicles are returned to service as quickly and smoothly as possible, delivering peace of mind and a high-quality customer experience.
Key Responsibilities
Support customers dealing with international vehicle breakdowns across Europe
Take full ownership of cases from initial contact through resolution
Communicate regularly with repair dealers and update customers on progress
Provide clear, confident, and empathetic communication to customers
Apply creative and proactive problem-solving when standard solutions are not sufficient
Work closely with team members across multiple international locations
Contribute to a collaborative, customer-first team culture
Working Environment
24/7 operational environment with shift-based work
Multicultural team representing 21 different languages
International operations across Belgium, the UK, Romania, and South Africa
Strong team-oriented culture where collaboration is essential
Candidate Profile
Customer-focused with a strong commitment to service excellence
Confident communicator able to adapt style to different customers
Proactive, creative, and solution-oriented mindset
Team player who enjoys working in a collaborative environment
Motivated to learn, grow, and develop professionally
Willingness to work shifts as part of a round-the-clock operation
Fluent written and spoken English and German, plus either Dutch or French
Salary and Benefits
Competitive salary package
Meal vouchers
Transport cost reimbursement
Shift allowance
On-site restaurant
Well-being and employee support services
Good work-life balance
Opportunities for internal growth and career development
International working environment
Relocation support for candidates moving from abroad
About Volvo Action Service
Volvo Action Service supports Volvo Group customers across Europe whenever a vehicle encounters an issue. The team’s mission is to deliver exceptional customer service by proactively resolving breakdowns and minimizing downtime. As part of the Volvo Group, VAS contributes to shaping sustainable transport and infrastructure solutions for the future.
Job Summary
This is a strong opportunity for multilingual professionals seeking a customer service career in Belgium with a globally recognized company. The role offers international exposure, relocation support, competitive benefits, and the chance to be part of a collaborative team working at the heart of modern transport solutions.
